Data Protection
Your privacy is a fundamental priority at mposport. This Privacy Policy sets out in clear terms exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a user of our platform.
This Privacy Policy ("Policy") describes how mposport ("Company", "we", "us", "our") — the operator of the online sportsbook and live casino platform accessible at https://mposport.cam (the "Platform") — collects, uses, stores, discloses, and protects the personal data of its users ("User", "you", "your").
mposport is committed to handling personal data responsibly, transparently, and in compliance with applicable data protection laws and regulations. This Policy applies to all personal data processed in connection with your use of the Platform, including registration, account management, wagering activity, financial transactions, customer support interactions, and marketing communications.
By creating an account on the Platform or otherwise providing your personal data to mposport, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree to this Policy, you should not use the Platform.
For the purposes of this Privacy Policy, the following definitions shall apply:
mposport collects only the Personal Data that is necessary for the purposes described in this Policy. The categories of Personal Data we collect are set out in the table below:
| Category | Data Types | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (MyKad, Passport) | Account registration, KYC verification, age eligibility confirmation |
| Contact Data | Email address, mobile number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru) | Account communication, support, transaction notifications |
| Financial Data | Payment method details (e-wallet account references, bank account holder name, transaction IDs for Maybank / CIMB / Public Bank / DuitNow / FPX / Touch 'n Go eWallet / Boost), deposit and withdrawal history | Payment processing, fraud prevention, AML compliance |
| Account Data | Username, encrypted password, account preferences, VIP tier status, loyalty points balance | Account management, personalisation, loyalty programme administration |
| Transaction Data | Betting history, wagering amounts, game selections, win/loss records, bonus utilisation | Service delivery, responsible gambling monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, geolocation (approximate) | Platform security, fraud detection, regulatory compliance, performance optimisation |
| Usage Data | Pages visited, features accessed, click patterns, session duration, referral source | Product improvement, user experience optimisation, analytics |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support, quality assurance, compliance record-keeping |
| Marketing Preferences | Opt-in or opt-out status for promotional communications, preferred contact channel | Targeted promotions, bonus notifications (with consent only) |
mposport does not intentionally collect special categories of Personal Data (such as health data, racial or ethnic origin, or political opinions) unless required by law or provided voluntarily by the User in a support context.
mposport collects Personal Data through the following means:
Information you provide directly to us when registering an Account, completing KYC verification, submitting deposit or withdrawal requests, contacting our support team via live chat or email, participating in promotions, completing surveys or feedback forms, or updating your Account profile.
Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, log files, and similar tracking technologies. This data is collected to facilitate Platform functionality, ensure security, and improve the user experience.
mposport may receive Personal Data from trusted third-party sources in limited circumstances, including: identity verification service providers conducting KYC checks; payment processors verifying transaction authenticity; fraud detection and anti-money-laundering screening services; and analytics providers where data has been appropriately anonymised or aggregated in accordance with applicable law.
mposport processes your Personal Data for the following purposes, each of which is supported by a lawful basis as described in Section 6:
mposport processes Personal Data on one or more of the following lawful bases, as applicable to each processing activity:
mposport does not sell, rent, or trade your Personal Data to any third party for commercial purposes. We may share Personal Data with the following categories of recipients, strictly as necessary and subject to appropriate safeguards:
Trusted third-party service providers who process data on our behalf under binding data processing agreements, including: payment processors and Malaysian banking partners (for DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank transactions); KYC and identity verification providers; fraud detection and AML screening services; cloud infrastructure and hosting providers; customer support platform operators; and email communication service providers.
mposport may disclose Personal Data to competent regulatory, law enforcement, or governmental authorities where required by applicable law, court order, or lawful regulatory request. Such disclosures are made strictly in accordance with applicable legal requirements.
In the event of a merger, acquisition, corporate restructuring, or sale of assets involving mposport, Personal Data held by the Company may be transferred to a successor entity, provided that such entity assumes equivalent data protection obligations. Users will be notified of any material change in data controller where required by law.
Personal Data may be shared within the mposport corporate group for internal administrative purposes and to support the delivery of Platform services, subject to appropriate internal data governance policies.
mposport retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:
At the end of applicable retention periods, Personal Data is securely deleted or irreversibly anonymised in accordance with the Company's data disposal procedures.
mposport implements and maintains a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. mposport will notify affected Users and relevant authorities in the event of a data breach that poses a risk to User rights and freedoms, in accordance with applicable notification obligations.
Users are responsible for maintaining the security of their own login credentials. mposport recommends using a strong, unique password for your Account and enabling two-factor authentication. If you suspect your Account has been compromised, please contact support immediately at [email protected].
The mposport Platform uses cookies and similar tracking technologies to enable Platform functionality, enhance user experience, and support analytical and marketing activities. The categories of cookies used are as follows:
You may manage or disable non-essential cookies at any time through your browser settings. Please be aware that disabling certain cookies may affect the functionality and performance of the Platform.
As a User of the mposport Platform, you have the following rights with respect to your Personal Data, subject to applicable law and any limitations arising from overriding legal obligations:
To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request — [Your Username]". We will acknowledge your request within 5 business days and endeavour to fulfil verified requests within 30 days. In complex cases, this period may be extended by a further 30 days with written notification.
Please note that certain rights may be limited where processing is necessary to comply with a legal obligation (such as AML record-keeping requirements) or to establish, exercise, or defend legal claims.
The mposport Platform is strictly prohibited for use by persons under the age of 21. mposport does not knowingly collect or process Personal Data of individuals below the minimum age. Age verification is a mandatory component of the KYC process, and any Account found to be held by an underage individual will be closed immediately.
Where mposport becomes aware that Personal Data has been collected from an individual below the age of 21 without appropriate consent, such data will be deleted without undue delay. If you believe that we may have collected data from or about a minor, please contact us immediately at [email protected].
mposport operates with infrastructure and service providers that may be located outside of Malaysia. Where Personal Data is transferred to countries or territories that may not provide the same level of data protection as Malaysia, mposport implements appropriate safeguards, which may include: standard contractual clauses approved by relevant data protection authorities; binding corporate rules where applicable; adequacy decisions where the destination country has been recognised as providing adequate data protection; and specific contractual protections in data processing agreements with third-party service providers.
Users may request information about the specific safeguards applied to international transfers affecting their Personal Data by contacting support.
mposport reserves the right to amend this Privacy Policy at any time. Changes will be published on this page with an updated "Last Updated" date. Where changes are material — particularly those that affect the basis on which we process your Personal Data or significantly expand our data collection practices — the Company will provide Users with advance notice via email or a prominent in-Platform notification.
Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the updated terms. If you do not agree to the amended Policy, you must cease using the Platform and may close your Account by contacting support.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by mposport, please contact us using the following details:
For our Terms & Conditions governing your use of the Platform, please visit Terms & Conditions. For information on responsible gambling tools and support resources available on mposport, please visit our Responsible Gambling page.
Privacy at a Glance
Six core data protection commitments we uphold for every user of the mposport Platform.
All data transmitted between your device and the mposport Platform is encrypted using industry-standard 256-bit SSL/TLS technology. Sensitive financial data — including payment credentials for Touch 'n Go eWallet, Maybank, CIMB, and other Malaysian payment channels — is encrypted at rest using AES-256.
mposport does not sell, rent, or trade your Personal Data to any third party for commercial or marketing purposes. Data shared with service providers is strictly limited to what is necessary for service delivery and is governed by binding data processing agreements.
This Policy clearly sets out every category of Personal Data we collect and every purpose for which it is processed. There are no hidden data practices — if mposport processes your data, the reason is stated in this Policy. You have the right to request a full account of all data held about you at any time.
Promotional communications from mposport — including bonus offers, event notifications, and VIP programme updates — are only sent to Users who have explicitly opted in. You may withdraw marketing consent at any time from your Account settings, and opt-out preferences are applied immediately.
mposport supports the full spectrum of data subject rights: access, rectification, erasure, restriction, portability, and objection. All rights requests are handled within 30 days by our dedicated support team. We make exercising your rights straightforward — no unnecessary barriers or complex processes.
We retain Personal Data only for as long as legally required or operationally necessary. Financial records are kept for seven years in line with AML requirements. Technical and usage data is anonymised after 24 months. At the end of each retention period, data is securely deleted or irreversibly anonymised.
Have questions about how mposport handles your data? Our support team is available 24/7 — or explore the Platform with confidence, knowing your data is protected.
For players aged 21 and above only. See our Terms & Conditions and Responsible Gambling pages for full platform policies.